Welcome to ShopNexa! We are committed to providing our customers with high-quality women’s fashion and accessories. We understand that sometimes, items may not meet your expectations. This Refund & Return Policy outlines your rights and our responsibilities in relation to refunds, returns, and exchanges. Please read this policy carefully before making any purchase on our website.
1. Overview
At ShopNexa, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer flexible return, exchange, and refund options. We adhere to consumer-friendly practices and strive to make every transaction a seamless experience.
This Refund & Return Policy applies to all purchases made through our website: https://shopnexa.onl/. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this policy.
2. Eligibility for Returns
We accept returns under the following conditions:
- Timeframe: You must initiate a return request within 7 days of receiving your order.
- Condition: Items must be unused, unwashed, undamaged, and returned in their original packaging with all tags attached.
- Product Type: Only regular-priced items are eligible for return. Unfortunately, items on sale, clearance, or marked as “final sale” are non-returnable and non-refundable unless defective or damaged.
- Proof of Purchase: A valid order confirmation or invoice must accompany all return requests.
3. Non-Returnable Items
Certain types of goods are not eligible for return due to hygiene or other concerns. These include:
- Lingerie, innerwear, and swimwear
- Beauty and cosmetic products
- Socks and personal hygiene items
- Customized or personalized items
- Gift cards or vouchers
- Items purchased using store credit or discounts above 50%
4. Return Process
To initiate a return, please follow these steps:
Step 1: Submit a Return Request
Send an email to support@shopnexa.onl with the following details:
- Order ID
- Product name(s) and quantity
- Reason for return
- Photographs (if the product is defective or damaged)
Step 2: Wait for Approval
Once we review your request, our team will approve or deny it within 2-3 business days. If approved, we’ll send return instructions, including the return address and a return authorization code.
Step 3: Ship the Product
- Pack the item securely in its original packaging.
- Clearly write the return authorization code on the parcel.
- Ship it using a trackable courier service (return shipping cost is borne by the customer unless it is a defect or error from our end).
Step 4: Inspection and Confirmation
After we receive your return, we will inspect it for eligibility. Upon approval, we will process the refund or exchange as per your request.
5. Refunds
We offer refunds under the following circumstances:
a) Full Refunds
A full refund will be issued if:
- The item is defective or damaged upon arrival.
- The wrong product was sent.
- The item was not delivered due to our error.
b) Partial Refunds
We may issue a partial refund if:
- The product is not returned in original condition.
- The product is returned late (after the return window).
- Parts of the set (e.g., accessories, belts) are missing.
c) Refund Method
Refunds will be processed via the original payment method (credit card, debit card, UPI, or wallet). Please allow up to 7–10 business days for the amount to reflect in your account after the return is processed.
If you paid using Cash on Delivery (COD):
- Refunds will be made via store credit or bank transfer.
- You must share your bank details for NEFT/IMPS refund processing.
6. Exchanges
We allow size or color exchanges under the following conditions:
- The item is in stock and the exchange request is made within 7 days of delivery.
- You will be responsible for shipping costs involved in returning the original item and receiving the replacement unless the product was defective.
To initiate an exchange, contact us at support@shopnexa.onl with the subject line “Exchange Request – Order #[Your Order ID]”.
7. Damaged or Defective Products
We perform quality checks before dispatching all orders. However, in rare cases, if you receive a damaged or defective item, you must:
- Notify us within 48 hours of receiving the product.
- Share photos or videos showing the damage/defect clearly.
Once verified, we’ll offer a replacement or a full refund. We will cover the return shipping cost for such cases.
8. Order Cancellations
You may cancel an order under the following conditions:
- The cancellation request must be made before the item is shipped.
- Orders cannot be canceled once dispatched or out for delivery.
To cancel an order, contact us at support@shopnexa.onl with your Order ID. We will refund the full amount if the cancellation is made on time.
9. Late or Missing Refunds
If you haven’t received your refund:
- First, recheck your bank account.
- Then, contact your payment provider—there may be a processing delay.
- If you’ve done all this and still haven’t received your refund after 10 business days, please contact us at support@shopnexa.onl.
10. Return Shipping Address
Our return address will be provided once your return request is approved. Please do not send any items without obtaining prior return authorization. We will not be responsible for items sent to the wrong address or lost during transit.
11. Store Credit Policy
If you opt for store credit instead of a refund:
- You will receive a coupon code equivalent to the value of the approved return.
- Store credits are non-refundable and valid for 6 months from the date of issue.
- They can be used for any purchase on ShopNexa.onl.
12. International Orders
Currently, we do not accept international returns or exchanges. All sales made outside India are final and non-refundable, unless the item arrives damaged or defective. In such cases, contact us with photographic evidence within 72 hours of delivery.
13. Return & Refund Timeline Summary
| Action | Timeframe |
|---|---|
| Return request initiation | Within 7 days of delivery |
| Damaged/defective report | Within 48 hours of delivery |
| Exchange request | Within 7 days of delivery |
| Return processing time | 3–5 business days post-receipt |
| Refund processing time | 7–10 business days |
| Store credit validity | 6 months |
14. Important Notes
- Items returned without a return request or authorization may not be accepted.
- All returns must comply with the conditions outlined in this policy.
- We reserve the right to reject returns that do not meet our return eligibility criteria.
- Frequent return requests from a single customer may lead to temporary or permanent blocking of the account.
15. Contact Us
For any questions or concerns related to your order, returns, or refunds, you can reach out to our customer care team:
Email: support@shopnexa.onl
Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
Website: https://shopnexa.onl/
16. Policy Updates
ShopNexa reserves the right to amend or update this Refund & Return Policy at any time without prior notice. Any changes will be reflected on this page with a revised “Effective Date.” Customers are encouraged to review this policy periodically to stay informed about our practices.